Service Delivery Policy
1. We do not ship goods
We do not sell, ship or dispatch any physical product. There is no courier, no consignment and no delivery charge. Everything we sell is a service delivered either at our premises or electronically.
2. Weighment — delivered on site, immediately
Vehicle weighment is performed at our weighbridge at #177, Koduvalli Village, Tiruvallur-Redhills Road, Tiruvallur, Tamil Nadu 600055, India. The service is delivered the moment the vehicle is weighed. The printed weighment ticket is handed over at the counter immediately after payment is confirmed — typically within two minutes.
3. Digital ticket copy — within minutes
Where you have asked for a digital copy, it is sent by e-mail, WhatsApp or Telegram to the address or number you gave, normally within 5 minutes of the ticket being issued. If it does not arrive, call us and we will resend it or issue a duplicate print.
4. Software — delivered electronically
Weighbridge software is delivered by download or by on-site installation, as agreed in the quotation. Licence keys and download links are issued within 2 working days of payment being received. On-site installation is scheduled with you and normally completed within 7 working days of payment.
5. Service hours
Monday to Saturday, 8:00 AM to 8:00 PM. Weighment outside these hours is by prior arrangement.
6. Territory — India only
We serve customers in India only. We do not offer international delivery and we do not export. We therefore hold no Importer Exporter Code (IEC), use no international delivery partners, and arrange no transit insurance, because nothing is transported by us.
7. If delivery is delayed
If we cannot weigh your vehicle because of equipment failure or any other reason on our side, no charge is made, and anything already paid is refunded in full under our Refund & Cancellation Policy.
8. Contact
Phone +91 93635 42677 · e-mail sssweighbridge@gmail.com