Refund & Cancellation Policy
1. Cancelling a weighment
A weighment may be cancelled at no charge at any time before the vehicle is weighed. Tell the counter staff. If you have already paid, the payment is refunded in full.
Once the vehicle has been weighed and the ticket issued, the service has been delivered and the charge is not normally refundable.
2. When we do refund
- Duplicate payment — the same charge paid twice. Refunded in full.
- Payment debited but no ticket issued — for example a failed or timed-out transaction. Refunded in full.
- Wrong amount charged — the difference is refunded.
- Weighment not performed — equipment failure or any other reason on our side. Refunded in full.
- Demonstrated weighment error — raised before the vehicle leaves the premises. We re-weigh at no charge, or refund the charge.
3. Software payments
Licence fees are refundable in full if written notice is given within 7 days of payment and the software has not been installed at the site. After installation, fees for the current term are not refundable. Amounts paid for a period of service not yet delivered are refunded pro rata if we terminate.
4. How to request a refund
Contact us by phone or e-mail with:
- the ticket number or invoice number;
- the date and amount of the payment;
- the UPI reference number, or the bank transaction reference; and
- a short description of the problem.
Phone +91 93635 42677 · e-mail sssweighbridge@gmail.com
5. Mode and timing of refund
| Stage | Time |
|---|---|
| We acknowledge your request | 1 working day |
| We decide the request | Within 3 working days of receiving it |
| Approved refund is initiated | Within 2 working days of the decision |
| Money reaches your account | 5 to 7 working days from the date it is initiated |
Mode of refund. A refund is always made back to the original method of payment — a UPI payment is refunded to the same UPI ID or bank account, a bank transfer to the originating account, and a cash payment in cash at the counter. We do not issue store credit or vouchers, and we do not refund to a different account from the one that paid.
Refunds carry no charge or deduction from us. The time taken by your bank to post the credit is outside our control.
6. If you disagree
If you are not satisfied with our decision, write to sssweighbridge@gmail.com marked “Refund escalation” with the reference number. We will review and reply within 7 working days.